Teleservice-Vertrag, | DE-German

VDMA 2019
19 pages

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File: PDF

Benefits:
Teleservice is a technology that supports customer service for inspection, maintenance, diagnosis, repair, etc. As with all services, agreements must be made in advance between providers and customers for teleservice, which the partners can refer to if necessary. With these guidelines for a teleservice contract, which were drawn up by lawyers, customer service staff and technicians from member companies together with the VDMA's legal department, the VDMA is presenting a legal framework for this new type of product-related service, thereby closing a gap in the contractual system.

Contents:

Subject matter of the contract/service description
Data transmission
Confidentiality and data security
Customer's obligations to cooperate
Remuneration
Performance period
Warranty
Liability
Contract duration/termination